Welcome to Albany Technical College Titan Help Desk
The Albany Technical College Titan Help Desk, a sub-branch of Academic Affairs Academic Technology Services, is conveniently located in several places across campus with Prosperity Hall 109 serving as our main location. The Titan Help Desk is the front line for technical and client service for students and faculty of the College. We are dedicated to providing customer service and resolving issues in a timely and effective manner. The goal of our help desk is to act as a single focal point for problem resolutions.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid Albany Technical College student or faculty email address is required to submit a ticket.

helpdesk locations

*Hours are subject to change without notice and all labs are monitored.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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